Showing posts with label Business and Management. Show all posts

Monday, August 19, 2024

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IMPORTANCE OF ORAL COMMUNICATION SKILLS

 

IMPORTANCE OF ORAL COMMUNICATION SKILLS

In today’s world, the emergence of different forms of technology in media has led to the communication process to take place through different channels like communication apps, teleconferences, video conferences, etc. Earlier, face-to-face meetings and speeches were the only forms of communication. Understanding and incorporating different workplace communication skills has become highly important to succeed in today’s professional life. Effective listening in the workplace is as important as conveying your thoughts while speaking.  


General Communication Skills


The list of communication skills presented below should be helpful in developing proper communication in business, for presentations and also in general.

• Pronouncing the words clearly is an important thing to be remembered. The need to repeat a particular word/sentence affects the flow of presentation.
• To emphasize the importance of a particular thought, words have to be pronounced by changing their tones.
• Avoiding fillers while speaking is necessary. ‘the sound of fillers (‘um’, ‘ah’, etc.) could be irritating for listeners.
• While in a face-to-face communication process, interrupting the speaker is considered a sign of poor communication.
• Careful listening is as important as speaking clearly while in the process of oral communication. It helps respond in a proper manner.
• One should always make an eye contact with the listeners; this way, the attention of listeners is not lost and their interest is kept intact.
• Asking questions in order to obtain information is one of the important aspects. One should keep the questions precise in order to get a clear answer. Same is the case when a person has
to answer a question. Answering the question with correct details and also in quick time is of great importance.
• It is not advisable to carry on the communication process without understanding a particular point.
• In a communication process, body language of a person is considered as important as the spoken words. Body language of the speaker has a great impact on the listener(s). This is because it gives them an idea or indication of the direction in which the communication process is heading. The listener either gets positively or negatively influenced by the body language of the speaker.

Importance of Oral Communication in the Workplace

Oral communication is crucial in the workplace for several reasons:

1.     Clarity and Understanding:

o    Effective oral communication ensures that information is conveyed clearly, reducing misunderstandings and errors. This is particularly important in fast-paced work environments where quick decisions and actions are needed.

2.     Relationship Building:

o    Oral communication helps in building strong relationships among colleagues, fostering teamwork and collaboration. It allows for immediate feedback and the resolution of issues, enhancing trust and cooperation.

3.     Decision-Making:

o    During meetings, discussions, and negotiations, oral communication is key to making informed decisions. It allows for the expression of ideas, concerns, and solutions in real-time, leading to better outcomes.

4.     Conflict Resolution:

o    Conflicts and misunderstandings are inevitable in any workplace. Effective oral communication helps in addressing these issues promptly, reducing tensions and maintaining a positive work environment.

5.     Leadership and Management:

o    Leaders and managers rely on oral communication to inspire, guide, and motivate their teams. Clear and persuasive communication is essential for conveying vision, goals, and expectations.

How Oral Communication Increases Profitability and Bolsters Brand

1.     Enhanced Efficiency:

o    When employees communicate effectively, tasks are completed more efficiently, reducing wasted time and resources. This directly impacts the bottom line by increasing productivity and lowering operational costs.

2.     Improved Customer Service:

o    Good oral communication skills are essential for customer-facing roles. Employees who communicate effectively with customers can better understand their needs, resolve issues promptly, and provide a positive experience, leading to higher customer satisfaction and retention.

3.     Strengthened Brand Reputation:

o    The way employees communicate with external stakeholders, including customers, partners, and the media, directly impacts the brand’s reputation. Effective communication ensures consistent messaging, strengthens relationships, and enhances the brand’s image.

4.     Increased Sales and Revenue:

o    Sales professionals who excel in oral communication can better connect with potential clients, understand their needs, and articulate the value of the company’s products or services. This leads to higher conversion rates and increased sales.

5.     Fostering Innovation:

o    Open and effective oral communication encourages the sharing of ideas and knowledge, fostering a culture of innovation. This can lead to the development of new products, services, or processes that provide a competitive advantage and drive profitability.

Conclusion

Oral communication plays a vital role in ensuring smooth operations, enhancing productivity, and fostering strong relationships in the workplace. It directly contributes to increased profitability by improving efficiency, customer satisfaction, and innovation. Furthermore, effective communication helps bolster the brand by ensuring consistent and positive interactions with all stakeholders.

 



 

Saturday, August 10, 2024

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8 TYPES OF NON-VERBAL COMMUNICATION

 

non verbal communucation

1. Facial Expression

Facial expressions are responsible for a huge proportion of nonverbal communication. Consider how much information can be conveyed with a smile or a frown. While nonverbal communication and behavior can vary dramatically between cultures, the facial expressions for happiness, sadness, anger and fear are similar throughout the world.

2. Gestures

Deliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture.

3. Paralinguistic

Paralinguistics  refers to vocal communication that is separate from actual language. This includes factors such as tone of voice, loudness, inflection and pitch. Consider the powerful effect that tone of voice can have on the meaning of a sentence. When said in a strong tone of voice, listeners might interpret approval and enthusiasm. The same words said in a hesitant tone of voice might convey disapproval and a lack of interest.

4. Body Language and Posture

Posture and movement can also convey a great deal on information. Research on body language has grown significantly since the 1970’s, but popular media have focused on the over- interpretation of defensive postures, arm-crossing, and leg-crossing, especially after the publication of Julius Fast’s book Body Language. While these nonverbal behaviors can indicate feelings and attitudes, research suggests that body language is far more subtle and less definitive that previously believed.

5. Proxemics

People often refer to their need for “personal space,” which is also an important type of nonverbal communication. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms. Situational factors, personality characteristics and level of familiarity. For example, the amount of personal space needed when having a casual conversation with another person usually varies between 1 8 inches to four feet. On the other hand, the personal distance needed when speaking to a crowd of people is around 10 to U feet.

6. Eye Gaze

Looking, staring and blinking can also be important nonverbal behaviors. When people encounter people or things that they like, the rate of blinking increases and pupils dilate. Looking at another person can indicate a range of emotions, including hostility, interest and attraction.

7. Haptics

Communicating through touch is another important nonverbal behavior. There has been a substantial amount of research on the importance of touch in infancy and early childhood. Harry Harlow’s classic monkey study demonstrated how the deprivation of touch and contact impedes development. Baby monkeys raised by wire mothers experienced permanent deficits in behavior and social interaction. Touch can be used to communicate affection, familiarity, sympathy and other emotions.

8. Appearance

Our choice of color, clothing, hairstyles and other factors affecting appearance are also considered a means of nonverbal communication. Research on color psychology has demonstrated that different colors can evoke different moods. Appearance can also alter physiological reactions, judgments and interpretations. Just think of all the subtle judgments you quickly make about someone based on his or her appearance. These first impressions are important, which is why experts suggest that job seekers dress appropriately for interviews with potential employers.



Tuesday, July 30, 2024

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10 SIGNS OF A BAD MANAGER by write for me

 

signs of a bad manager
Bad rating negative image concept by canva.

1. Poor Communication

  • Lack of Clarity: Fails to provide clear instructions or feedback.
  • Inconsistency: Sends mixed messages or frequently changes their mind without informing the team.
  • Unavailable: Is difficult to reach for questions or discussions.

2. Micromanagement

  • Overcontrol: Insists on being involved in every minor detail of the work.
  • Lack of Trust: Does not trust employees to make decisions or complete tasks independently.
  • Stifles Creativity: Discourages innovative thinking by imposing strict procedures.

3. Lack of Support

  • Unapproachable: Employees feel uncomfortable seeking help or advice.
  • No Development: Fails to provide opportunities for professional growth and learning.
  • Unfair Distribution: Does not allocate resources or support fairly among team members.

4. Poor Emotional Intelligence

  • Insensitive: Shows little empathy or understanding of employees' personal issues.
  • Temperamental: Reacts unpredictably or angrily to mistakes or setbacks.
  • Disrespectful: Engages in name-calling, shouting, or other forms of disrespect.

5. Ineffective Decision-Making

  • Indecisive: Takes too long to make decisions, causing delays.
  • Impulsive: Makes hasty decisions without consulting the team or considering consequences.
  • Inconsistent: Frequently changes decisions, leading to confusion and frustration.

6. Favoritism and Bias

  • Unfair Treatment: Shows favoritism towards certain employees, leading to resentment.
  • Bias: Allows personal prejudices to affect professional judgments and actions.

7. Poor Organizational Skills

  • Disorganized: Fails to manage time and resources effectively, leading to chaos.
  • Inefficient: Does not prioritize tasks properly, causing missed deadlines and low productivity.

8. Lack of Vision

  • No Direction: Does not provide a clear vision or goals for the team.
  • Short-Sighted: Focuses only on immediate tasks without planning for the future.

9. Negative Attitude

  • Pessimistic: Focuses on problems rather than solutions, creating a negative atmosphere.
  • Unappreciative: Rarely acknowledges or rewards good work, leading to low morale.

10. Inability to Handle Conflict

  • Avoids Conflict: Ignores issues rather than addressing them, allowing problems to fester.
  • Poor Mediator: Handles conflicts poorly, often exacerbating tensions rather than resolving them.

Conclusion

A bad manager can significantly impact employee morale, productivity, and overall job satisfaction. Recognizing these signs early can help in addressing issues and improving the work environment. If you identify multiple signs in your manager, it may be worth discussing these concerns with HR or higher management to seek solutions.



Tuesday, June 25, 2024

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10 Online earning opportunities from Nigeria by Chat GPT

          


I asked Chat GPT this very simple question  "what type of work can i do, to earn money working on the internet from Nigeria ?" and this was the reply;

There are various online opportunities available for individuals in Nigeria to earn money on the internet. Here are some options to consider:

  1. Freelancing: Offer your skills and services on freelancing platforms like Upwork, Freelancer, or Fiverr. Common freelance jobs include writing, graphic design, programming, digital marketing, and more.

  2. Online Tutoring: If you are knowledgeable in a particular subject, you can offer tutoring services online. Websites like Chegg Tutors, Tutor.com, or even independently through platforms like Zoom or Skype can be options.

  3. Remote Jobs: Look for remote job opportunities on websites like Remote OK, We Work Remotely, or Indeed. Many companies hire remote workers for various positions.

  4. Online Surveys and Reviews: Participate in online surveys and review websites or products to earn money. Websites like Swagbucks, Survey Junkie, and Vindale Research offer such opportunities.

  5. Affiliate Marketing: Promote products or services and earn a commission for each sale made through your unique affiliate link. You can join affiliate programs from companies like Amazon, ShareASale, or ClickBank.

  6. Content Creation: Start a blog, YouTube channel, or podcast and monetize your content through advertising, sponsorships, and affiliate marketing.

  7. Virtual Assistance: Offer administrative support services to businesses and entrepreneurs online. Tasks may include email management, scheduling, and customer support.

  8. Online Trading and Investing: Explore online trading platforms for stocks, cryptocurrencies, or forex. Keep in mind that this involves risk, so it's important to educate yourself before getting involved.

  9. Online Store: Start an e-commerce store and sell products. You can use platforms like Shopify, Etsy, or Jumia to set up your online store.

  10. Remote Software Development: If you have programming skills, you can work as a remote software developer. Websites like Toptal, Upwork, or Stack Overflow Jobs can be useful for finding opportunities.

Always be cautious of potential scams and ensure the legitimacy of any platform or opportunity before investing time or money. Additionally, consider building a diverse set of skills to increase your marketability in the online space.

Saturday, June 15, 2024

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STRESS AND TIME MANAGEMENT

 




CONCEPT OF STRESS MANAGEMENT

INTRODUCTION

It has been said that there are few differences between people, reflecting on this, certain question comes to mind as to why some people tend to be aggressive intelligent, depressed, introverted, etc. Therefore the question to ask is why some of us make friends easily while others are lonely; why two people come out of a gathering, school, and church etc. with different perceptions. Personally as  consistent behavioral patterns originating from within an individual comes into play, the way one carries oneself, one’s mannerism, make-ups, attitude to people, character formation, response to environment and change, make up personality. When we say one is not acting oneself, it implies that one is under stress. Although stress is relative, it is inextricably interwoven with life. Hluman beings, while trying to cope with some environmental forces and maintain some kind of
equilibrium land themselves into stress. Stress can then be seen as the reaction of human beings, which occurs when they can no longer meet the demands of their environments. It is the body’s response to those pressures in life. Stress becomes
part of our everyday life, but there can be a way out. Effective and efficient management of stress is vital if we are to remain sane, functional, productive and healthy in our troubled world. This is because stress can result to dwindling productivity.

OCCUPATIONAL STRESS

Stress in the workplace is referred to as Burnout. Burnout is a state of physical and mental exhaustion caused by long-term involvement in a situation that is emotionally demanding. The emotional demands are most often caused by a combination of factors normally a high expectations and chronic situational
tress. -
Burnout has as its off-spring; physical depletion, feeling of helplessness, negative self worth and negative attitude towards people involved in thework itself. Burnout strikes most idealists, enthusiastic and highly motivated people (employees).
Burnout victims are idealists who choose a career because it promised lifelong satisfaction but as time goes on they realize they won’t make a lasting impact on
the organization or leave the world a better place. Burnout stems from frustration, god-fatherism, and inadequate authority, lack of funding, uncondusive physical working environment, and bureaucratic red tape.

COMBATING BURNOUT

1.     Managing your time.

2.     Get organized

3.     Analyze your personality through seminars and workshops

4.     Keep a joy/stress long

5.     Re-appraise your goals

6.     Compartmentalize your life so that you balance the energy you put into
work and non-work actions

7.     Social support group, friends and colleagues you can share your illusion with.

8.     Limit stressful work hours

9.     Learn to unwind, etc.

TIME MANAGEMENT

INTRODUCTION

From the foregoing, it is obvious that effective time management will assist greatly in reducing some of the major factors that leads to stress, frustration and
hypertension.

Have you ever considered the fact that 90% of the result you get in any area of your life comes from 10% of the time you spend trying to get that result? Transforming leaders are individuals who perfected the areas of maximally utilizing the resources of Talents, Treasures and Time that are available to
them to pursue the vision they have for their organizations. Most scarce of these three resources is Time. All of us have 24 hours a day. Time cannot be deposited in a Bank for use at later date. Scott once asked a patriot, “Do you have life? Then do not squander Time, for it is the stuff that life is made of”.
Consequently, the ability to make efficient use of this commodity plays a crucial role in leadership effectiveness.

 However, the most mismanaged commodity in Nigeria is time, because of the intensive interpersonal and oral nature of most interactions among Nigerians. The tendency particularly among the most executives is to postpone important
 assignment and end up rushing and becoming irritated and over worked. The best way to get organized and reduce the adverse effect of time is to learn the
 basic tips of time management.

COMPONENT OF TIME MANAGEMENT

Two major things constitute the hub wheel of time management:

       i.            Self-management

a.     Discipline

b.     Training

     ii.            Time waste, caused by self and others.

For instance making excuses for lack of self discipline, inductiveness, perfectionism, impatience with details, responding to the urgent things at the expense of important, negative emotions, excessive tension, insecurity, etc.

ORGANIZATION OF TIME - MANAGING YOUR TIME AND SELF

a). Bob Shank’s day focus system.

Habit 1 Establish clear written focus


Habit 2 - Plan your week the week before


Habit 3 - Write down every commitment at the time it is made.

 
Habit 4 - Record in one place all action items and follow up notes for the
People and project you manage.


b). Master the act by internalizing the 4 Cs of performance. The 4 Cs
of performance are:

1.Commitment
2.Competence
3.Confidence
4. Contingency 

Commitment:
You should be proud of what you have chosen to do. You must give it 100%
 attention to do it.

 

Competence:

This refers to the ability to perform your job excellently with abundance initiative, intelligence and courage, etc.


Confidence:
This is the boundary between winning and loosing. Perform your functions
without inhibition from external conflicts of uncertainty and fear.
Contingency:
Unforeseen: In our daily tasks, 3/4 of these tasks are functions of our individual effort while ¼ is attributable to chance or luck. This is our ability to manage or deal with the unexpected.


ANALYSIS OF TIME:


All the foregoing observations demonstrate the importance of effective time
 management skills as a major pre-requisite for executive success.
If time is life as stated earlier, then for us to know how to manage time we
 need to further resolve life into its basic components.


These include:

- Viewing life as a sum of our activities, personal and those incidentals because we are members of some social work groups.

 
- Life could be viewed as a sum of our goals, priorities and values ,Viewing life as sum of effective and ineffective time etc. 


The above approaches are relevant to our analysis because they all converge to  demonstrate that managing time effectively means that you must do/observe the following:


i). Set and manage your priorities on short and long term effectively.

ii). Draw a plan of action for each day


 iii). Share our time between seeing people and doing the job.


iv). Aim to work on a piece of paper once


v).Learn to skim


vi). Delegate effectively


vii). Use technology where available (computer etc)

.
viii). Develop periodic list of goals and arrange them in an opportunity cost format

 
ix). Do not put yourself under unnecessary pressure when you draw an action plan.

 
x). Learn to say No - interruption can be the worst problem one is likely to face in time management. Do not answer every call.


xi). Pay-off - Get into the habit of evaluating each item on your daily list on the basis of its pay-offs. Its contribution to your goals and responsibilities.

 

TYPE OF TIME MANAGERS


Everybody is a time manager and we have the following time managers:

 
The Willing Horse

The Procrastinator

The workaholic

The Crisis Manager


1. The Willing Horse: - Is the worker who is always ready to say “yes” to answer assignment given to him, he has no Zeal to say “No”. He is not a good  worker because he has the tendency of being confused.


2. The Procrastinator: - Delays works puts off or avoid difficult assignment. He is afraid of new situation (change) and has a tendency of getting sick at unpleasant situation, avoids confronting others and blames others for failure to reach his/her goals. He has a lot of goals that has not been met in his planner book.

 
 3. The Strategist:-Organizes self, a good time manager - plans his work very well and works his plan, a great achiever. He is the best time manager.


4. Workaholic:-He has a strong desire to work hard, he finds it difficult to stop working and works round the clock, and end up being over-worked.

 
 5 The Crisis Manager:-This worker is always a late starter, he does not get started until the dying minutes, and most Nigerians are crisis Managers. This is not a good time manager. You will do well to locate where you belong among these time managers and make necessary adjustments.


ORGANIZING YOUR WORKPLACE


Projecting an image:
You can tell a great deal about the occupant of an office
 from the arrangements of items on the desk, the use of color and the general level of tidiness.

The first impression of you is formed from the state of your
workspace.

-Keep your desk clear of everything
-Beware of self-sticking notes. They are easily lost
-Clear up daily, never leave mess for the morning

Processing Documents


-Keep work surface as clear as possible at all times
-Tidy desk drawers and keep them ordered.


Organizing Paperwork


-Highlight key points on paper work to speed up re-reading


-Take time to process all incoming papers daily.


-Keep your desk clear by:

 
I).Note action you need to take


ii).Handle file or delegate


 iii).Throw away everything else not needed.

 
Organizing Workspace


-Position a clock in your office so it is visible to you and to visitors.

 
-Review your filling system at least every six months.


- Arrange equipments in your office in such a way as to make more efficient
use of available space.


Organizing your filling

 
-Set up a filling system that will grow with you and your business.

 
- Go through your files regularly, and discard documents that you no longer need.

 
 File papers with no obvious home in a folder labeled miscellaneous. - File only essential documents that will be referred to in the future.


-Break subjects down:

 
i). Sorting files, on the basis of need, then store them accordingly.

— ii). Label clearly, i.e by means of color or typography.


iii). File  regularly: set a regular time for filling.


CONCLUSION
The skills for effective stress and time management are developed over time through rugged self/discipline. Leaders who manage themselves effectively develop subordinates who manage themselves efficiently; the ripple effect often leads to organizational efficiency. Those executives who really get things done don’t start with their work; they start with their time “Peter Drucker”. Stress can only be controlled when you realize that you could take control of work and things around you.


Time well managed is life well managed and spent in fruitful services. Note that, whoever wasted yesterday may waste today and indeed tomorrow.
‘The choice is yours.

 


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IMPORTANCE OF ORAL COMMUNICATION SKILLS

  In today’s world, the emergence of different forms of technology in media has led to the communication process to take place through diffe...